This is not something that Train Sets Only can modify. Please keep in mind that most of the electric items we sell are designed for use with 120V AC and come with a North American style plug. Use of products outside the US may require a power adapter and convertor, which are not items that we supply.You an visit the carrier's website for further details on their policies. If you are returning a train set, the shrink-wrapping must be intact and the box unopened. Please inspect your merchandise immediately upon receipt as carrier claims can only be filed within 7 days. You must notify the carrier upon receipt if any outer package damage is evident.
If possible, refuse the package so that it is immediately sent back to Train Sets Only. This will greatly expedite the replacement process. This allows us to quickly send the replacement and ensure we receive the return.
Product Defects - Product does not work upon receipt. The product documentation often indicates when this is the case. Many times, we will simply instruct you to return the product and we will send out a replacement item.
Do not return defective items to Train Sets Only unless specifically requested to do so. The item "Athearn-N 4-6-6-4 withDCC & Sound Oil Tender, SP&S #910" is in sale since Wednesday, November 29, 2017. This item is in the category "Toys & Hobbies\Model Railroads & Trains\N Scale\Locomotives". The seller is "trainsets" and is located in New Lenox, Illinois. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Taiwan, South africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Russian federation, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi arabia, Ukraine, United arab emirates, Qatar, Kuwait, Bahrain, Croatia, Malaysia, Brazil, Chile, Colombia, Costa rica, Panama, Trinidad and tobago, Guatemala, Honduras, Jamaica.